Real humans. Real answers. Fast.
When your team hits a tech wall, we pick up the phone. Our helpdesk engineers resolve most issues remotely in under 15 minutes — keeping your people productive and your business moving.
What's included
Multi-channel support
Reach us by phone, email, or web portal. Every ticket is logged, tracked, and resolved with a documented resolution.
Remote desktop assistance
Our engineers connect directly to your machine to diagnose and fix issues in real time — no waiting for a truck roll.
User onboarding & offboarding
New hire? Departure? We handle account provisioning, device setup, and access management so HR doesn't have to.
Priority escalation
Critical issues are escalated immediately to senior engineers with defined SLA timers — never lost in a queue.
Choose your coverage level
All plans include unlimited tickets. No per-ticket charges, ever.
Business-hours helpdesk for small teams.
- Mon–Fri 8am–6pm ET
- Phone & email support
- Remote desktop access
- 4-hour response SLA
- Ticket portal access
Extended hours and faster response times.
- Mon–Sat 7am–9pm ET
- Everything in Basic
- <1-hour response SLA
- User onboarding included
- Monthly ticket reports
Round-the-clock coverage for critical teams.
- 24/7/365 coverage
- Everything in Extended
- <15-min critical response
- Dedicated support queue
- Escalation to on-site